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Frequently Asked Questions
Customs Advice
| Will I have to pay customs charges when I send a package? | This is unpredictable and is at the discretion of the customs in the destination country.
If they do impose charges, the recipient will be contacted by the customs directly and we cannot get involved in the process. |
| How should I describe the goods? | | The simple answer is to be as descriptive as possible. Never put 'gift' or 'goods' as this will delay the item in customs whilst the classify exactly what the item is. You must enter every item individually and be as descriptive as possible to avoid delay. |
| What value do I place on the goods? | The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.
The Value of any goods sent must be able to be proven in the shape of a Purchase receipt in the event of a claim.
Please note - As it is difficult to prove the value of Personal Affects they are listed under our Restricted items. They can be sent, but it is at the customers own risk and no claim can be made in the event of damage or Loss. |
| What value do I place on the goods? | The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.
The Value of any goods sent must be able to be proven in the shape of a Purchase receipt in the event of a claim.
Please note - As it is difficult to prove the value of Personal Affects they are listed under our Restricted items. They can be sent, but it is at the customers own risk and no claim can be made in the event of damage or Loss. |
| Incorrect Customs Declaration | | An accurate description and reason for Export must be entered on The Customs invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when actually purchased) then a Surcharge could be applied or the shipment returned. |
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